BAD. I have spent three hours on the phone trying to find a human to talk to, to help a disabled woman...........save her home. She should have a representative, says her doctor for eleven years now, after she was hit by a drunk driver...................and even though we tried to help, it is a nightmare trying to find a human, not just a humanoid with a script about how they can NOT help you. Does anyone do a job anymore? It seems like most of them are just there to give you ten reasons why they can NOT do their job.
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